Hi, I am Simon Doy, founder of iThink 365, a company specialising in Microsoft 365 and helping businesses succeed through its people and processes.
Welcome to my blog, where I discuss and share my experiences, knowledge, and findings about Business Leadership, Transformation, and Development with Microsoft 365, Microsoft 365 Copilot, and Microsoft Azure technologies.
I founded iThink 365 in 2019, and as a business leader and Microsoft MVP, I have a unique perspective on why and how businesses can leverage Microsoft 365 and technology for success.
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Help My Copilot Studio Agent Keeps Switching Topics
Whilst working with a colleague, they were getting an issue where their prompt was correctly choosing their Topic, lets call it Topic A. Topic A asks a question but when they answered to it. The Copilot Studio Orchestrator switched to a completely different Topic, Topic B and did not continue down the path of Topic…
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Delving into Agent 365 – Configuring and Building My First Agent
In this post I delve into creating my first Microsoft Agent 365 enabled Agent which was announced at Ignite 2025. I hope it helps you build your first Agent 365 Agent and start your journey in this exciting area.
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Errors with Copilot Studio and MCP? – Are you Stateless?
If you are building MCP Servers that need to integrate with Copilot Studio, be mindful of stateful MCP servers which seem to cause problems at this time. Try this tip to make them more robust.
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Tackling ContentFiltered Errors in Copilot Agents – Rethinking Copilot Agent Architecture
In this blog post I discuss an issue that I was seeing where Responsive AI was being triggered as it thought the agent was being attacked and stopping my Copilot Agent from responding.
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Azure AI Foundry Agent Service Fails with MCP Tool Sorry, something went wrong
Issues running MCP Tools with Azure AI Foundry Agent Service “Sorry, something went wrong”
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Improving my approach: Using AI to Documenting Solution Designs for Development Teams
I wanted to share an approach for how I am using AI to improve documenting solution designs and thoughts around a solution.
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Build Better Agent Experiences for your Customers with Copilot Studio and Topic Variables
Introduction At iThink 365, we have been building AI Agents using both Microsoft Copilot Studio and Azure AI Foundry. The Microsoft Copilot Studio product is constantly evolving and improving. When chatting with people, I often find that people are not aware of some really useful features that help you to build better and more intuitive…
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My Adventures in building and understanding MCP with Microsoft 365 Copilot
So, I have been following the Model Context Protocol (MCP) world for a while now. I first heard about MCP just as we were going out to MVP Summit in March 2025. Already, the Microsoft Copilot Extensibility team were on the case with people like Fabian Williams experimenting with them. I have been following this…
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Doy's Microsoft 365 and Azure Dev Blog 